Marci Hanson began her career at Piedmont Healthcare 28 years ago, and in that time, she has been part of the health system’s astronomical growth — from two hospital locations to 22 hospitals across the state of Georgia.
As Piedmont grew through mergers and acquisitions (M&A), the communities in which new hospital locations were located witnessed plenty of branding-related changes, including new signage aligned with the Piedmont Healthcare brand. Internally, the operational changes needed were just as significant.
Hanson serves as Piedmont’s student placement administrator, which means she oversees the placement of students in clinical rotations. Part of the M&A process requires Hanson to assist the newly acquired hospitals in transitioning to a standardized process for all student placements within Piedmont Healthcare.
“At Piedmont, ACEMAPP is our guiding software for all students,” Hanson said. “We require all students to go through it and we rely on it across the entire system – from requesting rotations, to tracking requirements, to reporting final data.”
Hanson described how ACEMAPP serves as a gift to a newly acquired facility. Most of the time, she explained, systems merging into Piedmont have not been utilizing software to manage clinical rotations — in fact, most systems manually tracked students and relied on boxes upon boxes of paper files.
Hanson worked with the ACEMAPP team to seamlessly onboard the new hospital. “It’s nice because we can hand them this gift and say, ‘It’s going to solve your problems,’” Hanson said.
A majority of the onboarding organizations at Piedmont entered the merger with limited internal organizational structure, and ACEMAPP plays perhaps its largest organizational role in this capacity as it condenses the process into one-time uploads of essential documents, detailed requirement checklists, and provides a hub for all internal communication between the school, students, and health system.
“It can be uncomfortable for coordinators who have tangible files to shift to the ability to open any files they need access to on a readily available platform, and they may have reservations at first while the transition is happening, but as they settle into the new process they realize how efficient the ACEMAPP process is,” Hanson said.
The efficient process used in ACEMAPP’s services extends peace of mind all the way up to the executive level. During an audit, coordinators and executives alike can feel confident that all information and required documentation has been recorded and tracked, ensuring that all compliance standards are reflected in the audit results.
Students are tracked closely and under the same standards – a significant time-saver when maintaining regulatory compliance – and an added bonus for a recently acquired facility that is new to the operations of the health system. Consistency is key in all tracking and reporting, and from the CEO to a student starting their clinical rotation, ACEMAPP’s streamlined process reduces the stress on everyone involved.
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