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Additional Features Assure Billing Communications Evaluations/Surveys FAQ General Member Management Navigation Partnerships Reporting Requirements / LMS Rotation Management Tips & Tricks User Guides Vendors Video Library

Phone:
(844) 223-4292

Email:
support@acemapp.org

Help Desk and Training Info

FAQ Video Library

Member Types:

ACEMAPP offers resources for new users, including regularly scheduled webinar trainings for registered school and clinical site users and the Help Desk, which offers step-by-step guides for all members. Access direct assistance by contacting ACEMAPP Customer Support at 844-223-4292, by emailing support@acemapp.org, or by creating a support ticket through the Contact Us page.

Bookmark Pages In ACEMAPP

Additional Features

Member Types:

This guide explains how to create, manage, and delete Bookmarks in ACEMAPP for quicker navigation. Learn how to save frequently visited pages, customize bookmark titles, and keep your workspace organized for faster access to the tools you use most.

ACEMAPP Assure: Document Submission & Approval Tips

Assure

Member Types:

ACEMAPP Assure offers professional document review services to its members. This help desk guide is intended to help Assure Members successfully upload their ACEMAPP Assure documents and contains links to related help desk guides.

A Snapshot of your Entity in ACEMAPP

Additional Features

Member Types:

The entity Snapshot provides a summary of your organization in ACEMAPP, including active admin information, student placements, permissions, billing contact information, and more.

Manage Your ACEMAPP Inbox

General

Member Types:

This guide explains how to view, organize, and manage your messages in your ACEMAPP Inbox. Your inbox stores all important communications related to your clinical education, including updates about rotations, requirements, and account notifications. You can view new, read, and archived messages directly within ACEMAPP—even if you've opted out of email notifications.

Access Your ACEMAPP Transcript

Additional Features Video Library

Member Types:

Your ACEMAPP Transcript provides a comprehensive view of the information stored in your ACEMAPP account. It includes your general profile details, a history of completed requirements and assessments, rotation history, and other relevant data. You can also export this information for your records or to share with others as needed.

Request ACEMAPP Support

General FAQ

Member Types:

If you have any questions, concerns, or general feedback about ACEMAPP, we are happy to provide support via email at support@acemapp.org. You may also contact us by phone at 844-223-4292.

General FAQ

Member Types:

This Help Desk guide will walk you through the steps to verify your email, log in to your ACEMAPP account, and use the "Forgot Password" option if needed.

Unit Availability Report/Calendar

Reporting Rotation Management

Member Types:

The Unit Availability Report helps school and clinical site coordinators quickly identify which units at partner organizations have open slots for student rotations. By viewing availability in calendar, details, or general schedule formats, coordinators can plan rotations efficiently, prevent scheduling conflicts, match students with appropriate programs, manage resources effectively, and share availability data with preceptors or administrative staff.

Build Your Entity Profile Page

Additional Features

Member Types:

ACEMAPP Entity Profiles offer schools and clinical sites a customizable platform to share essential information with affiliated members. These profiles serve as centralized hubs for organizational details, policies, and resources, ensuring that students, faculty, and staff have easy access to pertinent information.

Clinical Site User Guide

User Guides

Member Types:

ACEMAPP is a collaborative platform for healthcare education, compliance, and recruitment. Our Clinical User guide covers everything you need to know to get up and running quickly, including logging into your account, navigating the platform, and accessing essential resources to help manage rotations.

Maximize Your ACEMAPP Clinical Site User Experience

Additional Features

Member Types:

ACEMAPP offers much more than rotation management and compliance tracking. Clinical sites can streamline nearly every part of their student and preceptor management process within one secure platform. This guide provides an overview of key features and real-world examples of how sites use them to save time, improve communication, and enhance preceptor and student experiences.

Assure Admin User Guide

Assure User Guides

Member Types:

ACEMAPP Assure offers professional document review services to its members. This help desk guide is intended to be a general resource for Assure Admins and contains links to related help desk guides.

Faculty User Guide

User Guides Video Library

Member Types:

ACEMAPP is a collaborative platform for healthcare education, compliance, and recruitment. Your responsibility is to stay up to date with your ACEMAPP account, including checking your inbox for reminders and alerts.

Historical Requirement Documents

Requirements / LMS

Member Types:

Members and users can quickly locate and review documents they’ve previously uploaded to ACEMAPP, such as compliance forms, certifications, or onboarding materials. This guide shows how to navigate to the Requirement Documents or File Manager screens, ensuring users always have easy access to their important files for review, download, or reference.

Tips & Tricks: Managing Member Compliance (For Administrators)

Tips & Tricks Video Library

Member Types:

The video covers tips and tricks for navigating the system and managing member compliance. The tips we cover apply to all ACEMAPP administrators.

Rotation Advance Unit Setup

Rotation Management

Member Types:

This guide is intended for administrators who need to review how individual units are configured within ACEMAPP. By examining a unit’s attached requirements—such as modules, assessments, and other compliance items—admins can understand how these settings impact member compliance and ensure each unit is aligned with organizational standards.

Create Multiple Rotations in Bulk

Rotation Management

Member Types:

Create multiple rotations simultaneously with the same Partner, Experience Type, and Program. This guide will walk you through using ACEMAPP's Bulk Rotations feature.

Preceptor Rotation Time Report

Reporting

Member Types:

This guide explains how to access and run the Preceptor Rotation Time Report in ACEMAPP — making it easy to review which preceptors are assigned and how many rotation hours have been logged. You’ll learn how to locate the report, apply filters to specify a date range or status, and generate the results. Ideal for administrators who require quick and accurate rotation-hour summaries.

Access a Member's ePortfolio

Member Management Video Library

Member Types:

This guide explains how to access a member’s ePortfolio in ACEMAPP to review their educational, professional, and extracurricular accomplishments. It covers navigating to the member, opening the Manage Member screen, and viewing the ePortfolio, while noting the privacy settings that students can set.

Opt-Out Email Messages

Communications

Member Types:

This guide explains how to manage your email notifications in ACEMAPP. Follow these steps to opt out of specific messages and reduce unnecessary emails while still receiving important updates related to your account and rotations.

Requirement Configuration View

Requirements / LMS Video Library

Member Types:

Requirement Configuration allows coordinators to view how requirements, courses, modules, assessments, shared fields, SCORMs, and more are set up for your Entity in ACEMAPP.

Check Assure Member Requirement Compliance

Assure Member Management Video Library

Member Types:

ACEMAPP Assure collects, stores, and reviews requirements, including background check/drug screening results, immunizations, and other requested documents. While the Assure team works behind the scenes, school users have full visibility of Assure member documents, review status, and overall compliance. This help desk guide provides instructions on how to review Assure member requirement compliance.

Independent Reporting

Additional Features Reporting

Member Types:

Learn how ACEMAPP’s Reporting View-Only Access allows users to generate and view assigned reports while restricting access to other platform features. Managed by ACEMAPP Admins for secure reporting control

Preceptor Assignment Report

Reporting

Member Types:

The Preceptor Assignment Report Help Desk Guide provides step-by-step instructions for accessing, running, and exporting the Preceptor Assignment Report in ACEMAPP. This guide helps users quickly locate preceptors, view their assigned rotations, and apply optional filters to customize results. It’s designed to make navigating and managing preceptor data simple and efficient.

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