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Help Desk and Training Info
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ACEMAPP offers resources for new users, including regularly scheduled webinar trainings for registered school and clinical site users and the Help Desk, which offers step-by-step guides for all members. Access direct assistance by contacting ACEMAPP Customer Support at 844-223-4292, by emailing support@acemapp.org, or by creating a support ticket through the Contact Us page.
ACEMAPP Assure: Document Submission & Approval Tips
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ACEMAPP Assure offers professional document review services to its members. This help desk guide is intended to help Assure Members successfully upload their ACEMAPP Assure documents and contains links to related help desk guides.
Access Your ACEMAPP Transcript
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Your ACEMAPP Transcript provides a comprehensive view of the information stored in your ACEMAPP account. It includes your general profile details, a history of completed requirements and assessments, rotation history, and other relevant data. You can also export this information for your records or to share with others as needed.
Request ACEMAPP Support
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If you have any questions, concerns, or general feedback about ACEMAPP, we are happy to provide support via email at support@acemapp.org. You may also contact us by phone at 844-223-4292.
Log in to ACEMAPP
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This Help Desk guide will walk you through the steps to verify your email, log in to your ACEMAPP account, and use the "Forgot Password" option if needed.
Build Your Entity Profile Page
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ACEMAPP Entity Profiles offer schools and clinical sites a customizable platform to share essential information with affiliated members. These profiles serve as centralized hubs for organizational details, policies, and resources, ensuring that students, faculty, and staff have easy access to pertinent information.
Clinical Site User Guide
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ACEMAPP is a collaborative platform for healthcare education, compliance, and recruitment. Our Clinical User guide covers everything you need to know to get up and running quickly, including logging into your account, navigating the platform, and accessing essential resources to help manage rotations.
Assure Admin User Guide
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ACEMAPP Assure offers professional document review services to its members. This help desk guide is intended to be a general resource for Assure Admins and contains links to related help desk guides.
Faculty User Guide
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ACEMAPP is a collaborative platform for healthcare education, compliance, and recruitment. Your responsibility is to stay up to date with your ACEMAPP account, including checking your inbox for reminders and alerts.
Tips & Tricks: Managing Member Compliance (For Administrators)
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The video covers tips and tricks for navigating the system and managing member compliance. The tips we cover apply to all ACEMAPP administrators.
Create Multiple Rotations in Bulk
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Create multiple rotations simultaneously with the same Partner, Experience Type, and Program. This guide will walk you through using ACEMAPP's Bulk Rotations feature.
Check Assure Member Requirement Compliance
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ACEMAPP assure is a professional document review service with personalized service and support. This help desk guide provides instructions on how to review Assure member requirement compliance.
Requirement Configuration View
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Requirement Configuration allows coordinators to view how requirements, courses, modules, assessments, shared fields, SCORMs, and more are set up for your Entity in ACEMAPP.
Independent Reporting
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Learn how ACEMAPP’s Reporting View-Only Access allows users to generate and view assigned reports while restricting access to other platform features. Managed by ACEMAPP Admins for secure reporting control
Rotation Advanced Scheduling
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ACEMAPP allows school coordinators to provide additional details on the exact days and times of a rotation, even when they are irregular. This guide will walk you through how to access the Advanced Scheduling feature.
Rotation Requirement List
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The ACEMAPP Rotation Requirement List allows you to track student compliance for clinical rotations, providing a detailed overview of required items and their status for each assigned member.
Partnerships: Approve & Deny Requests
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The Partnership Directory in ACEMAPP is where schools and clinical sites manage their partnerships. Use this tool to view and respond to partnership requests, upload or access partnership documents, and maintain accurate affiliation records.
Reporting Dashboard
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ACEMAPP offers a wide range of reports that can be accessed from the reporting dashboard. This article explains how to personalize the view of your most frequently used reports by organizing your favorites.
Profile Completion Report
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After the rotation is approved and everyone assigned to the rotation shows compliance, the Clinical Site will receive an email with a Profile Completion Report attached. You may also access an up-to-date Profile Completion Report in ACEMAPP.
Check Member Compliance with School and Site Requirements
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This guide will walk you through the process of checking member compliance with both school and clinical site requirements in ACEMAPP. If you have any questions or need assistance, feel free to reach out to us!
Managing Membership Status
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Use the bulk manage feature to change a student member's status in ACEMAPP between active, graduated, on hold, and withdrawn.
Member Requirement Document Log
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The Member Requirement Document Log gives entity coordinators access to various filters for viewing documents that have been uploaded by members. You can filter by "Display Approved," "Display Pending," and "Display Denied." Based on the filters set, ACEMAPP will pull all requirement documents for you to review and display audit data.
Managing Announcements
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This article provides an overview of the Announcements feature, which allows you to create announcements displayed on the homepages of your members or users in ACEMAPP. Announcements can include upcoming deadlines, parking instructions, orientation dates, etc.
Replicate Rotations
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The Replicate Rotations tool allows you to re-request rotations previously created in ACEMAPP. When replicating rotations, you will have the opportunity to change the details of the rotation and add new rotations based on your current needs.
Update Your Community Profile
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Your community profile allows you to share information about your organization with ACEMAPP members. This guide will walk you through updating your community profile.