Article: Manage Assure Members

What Happens After I Create an Assure Member Account and Assign a Package?

Once you’ve created an Assure Member account and assigned an Assure Package, the member will appear in your Manage Assure Members (Affiliated) table. Their status will be either:

• Active
• Pending Member Approval

The member’s status depends on where they are in the registration process:

• New to ACEMAPP: They will need to verify their email. Once verified, they will receive their login information and be prompted to complete their Assure requirements.

• Existing ACEMAPP Account: They will receive an email notification that they have been assigned to an Assure Package. They must log in and complete the assigned requirements.

Step 1. Access Assure Members

• From the top menu, click “Member”.
• Then select “Assure Member” under the Affiliation section.

Step 2: View the Status of Member and Confirm Package Assignment

Verify Assure Member Count

• Cross-check your uploaded spreadsheet with the number of members listed as Active or Pending Member Approval in the Manage Assure Members (Affiliated) table.

Confirm Assure Package Assignment

• In the same table, review the Assure Package column to confirm that each member has a package assigned.

• Members missing a package will appear in red.

• You can quickly sort the column to find and resolve any missing assignments.

Understanding “Pending Member Approval” Status

If a member is listed as Pending Member Approval, they have not completed all steps to activate their connection to your school. This usually means:

• The member already has an ACEMAPP account.
• They still need to approve your school's affiliation request.

Once they approve it, you’ll receive an email notification, and you can then assign their Assure Package.

Step 1: Assigning an Assure Package to an Active Member

• Find the Active Assure Member needing a package.

• Select the checkbox next to their name.

Step 2: Assign the Package

• Click "Select" and then "Assign to Assure Package"

Step 3: Complete the Form

• Select the Assure Package
• Choose the Affiliation Program (i.e., the specific academic program or department the member is affiliated with at your school)
• Enter the Package & Affiliation End Date (i.e., the last date the member should have access to the Assure Package—typically their program end date or graduation date)
• Click "Save"

Step 4: Confirm Assignment

• Check the Assure Packages column in the table to verify the assignment.

How to Move Assure Members to Inactive Status AND Remove Package Assignment

Use this process when a member no longer needs access to their Assure Package after graduation, withdrawal, or a leave of absence. This requires two updates: You’ll update their status to Inactive AND remove their package assignment to prevent further access

Step 1. Access Assure Members

• From the top menu, click “Member”.
• Then select “Assure Member” under the Affiliation section.

Step 2: Open the Manage Tool

Click the “Manage” button. Then select “Bulk Manage” from the available options.

Step 3 Update Member Status

• Locate the appropriate member in the list.
• Toggle their status from “Active” to Inactive. (Graduated, On Hold, or Withdrawn)
• Click “Save Changes.”

Step 4: Access the Assure Packages

• Go to the "More" tab

• Select "Assure Packages"

Step 5:Open the Member List

• Locate the appropriate member type (e.g., Student, Faculty).
• Click “Member List” to view all associated individuals.

Step 6: Edit Member Assignment

• Find the member you want to remove.
• Click the “Edit” (pencil icon) next to their name.

Step 7: Remove from Package

• Under Enabled, deselect the assigned package for the member.
• Update the Package End Date accordingly.
• Click “Save” to finalize changes.