Requesting ACEMAPP Support

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Requesting ACEMAPP Support content

Contact Us
Requesting ACEMAPP Support
Member Types:

Requesting ACEMAPP Support!

If you have any questions, concerns, or general feedback about ACEMAPP, we are happy to provide support via email at You may also contact us by phone at 844-223-4292

Creating a Support Ticket

Step 1:

While logged in, click on your Name in the upper-right-hand corner of any page and select "Support" from the dropdown menu.

Screenshot of personal dropdown menu highlighting the support button

Step 2:

To create a new support request, click "Submit New Ticket".

Screenshot indicating the location of the Submit New Ticket button

Step 3:

Enter the subject for the situation in the subject line and a message. Within the message, describe your question or concern to the best of your ability. Once satisfied, click "Submit".

Image of the support ticket edit screen, highlighting the subject and message inputs

Step 4:

One of our Customer Support Representatives will review your ticket and respond as quickly as possible.

Checking the Ticket's Status

To check the status of your ticket, click on your Name in the upper-right-hand corner of any page and select "Support" from the dropdown menu. This tab will be orange if your ticket is still open and is waiting for a response from an ACEMAPP Customer Support Representative.

Image shows personal navigation pointing to name and Support button

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Help Desk and Training Info
ACEMAPP offers resources for new users, including regularly scheduled webinar trainings for registered school and clinical site users and the Help Desk, which offers step-by-step guides for all members. Access direct assistance by contacting ACEMAPP Customer Support at 844-223-4292, by emailing, or by creating a support ticket through the Contact Us page.
Getting Started with ACEMAPP
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