Article: Vendor Issue Tracker - Vendor Admin

The Issue Tracker allows two-way communication with ACEMAPP Specialists and you, the Vendor.

Step 1:

From your Home page, click the "Issues" button.

Step 2:

The Issues Table allows you to Sort, Search, or Export.

To view an Issue, click the "View" (eye) button.

The Issues Screen

The Issues Screen provides a description of the issue, an area to Communicate between yourself and the ACEMAPP Team, a list of Requirements that is shared between that member and you, and a way for you to manage those dates in the case of data not coming over into ACEMAPP.

The top-left panel provides the following information:

• Issue Title
• Issue Description
• Member the issue is affecting
• Member's email address(s) saved in ACEMAPP
• Issue Status
• Date/Time Created
• Date Time Last Updated

The top-right panel provides an area to communicate with the ACEMAPP Team.

The middle-left panel titled Requirement Data: This panel lists all Requirements currently mapped between you and the member.

To Manage a Requirement for Member

From the Requirement Data panel on the Issue Tracker page, click the "Manage" button.

The Manage Requirements Page

This page displays all requirements you can manage, not necessarily those you have updated. On this page, you are allowed to update Completion Dates of items for members.

Step 1:

Enter the Completion Date (the date the vaccine was given, not the completion of the requirement), and enter an Expiration Date if necessary.

Step 2:

Click "Save" to save your changes.