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Phone:
(844) 223-4292

Email:
support@acemapp.org

General FAQ

Member Types:

This Help Desk guide will walk you through the steps to verify your email, log in to your ACEMAPP account, and use the "Forgot Password" option if needed.

Google 2-Factor Authentication

General FAQ

Member Types:

ACEMAPP offers an added layer of security by enabling Google 2-factor authentication. This feature requires a second step of verification when logging into your account, ensuring that only you can access it. Follow the steps below to enable this security measure and protect your account.

Observer User Guide

User Guides Video Library

Member Types:

ACEMAPP is a collaborative platform for healthcare education, compliance, and recruitment. Our Observer User Guide provides instructions on how to get started in ACEMAPP by completing your profile and navigating to your home page to complete requirements and learning materials.

Student User Guide

User Guides Video Library

Member Types:

ACEMAPP is a collaborative platform for healthcare education, compliance, and recruitment. Your responsibility is to stay up to date with your ACEMAPP account, including checking your inbox for reminders and alerts.

Assure Member User Guide

User Guides Assure Video Library

Member Types:

ACEMAPP Assure is a professional document review service with personalized service and support. You are responsible for uploading your Assure requirement documentation for review. Documents are stored on a secure platform and can be accessed anytime by your file manager in ACEMAPP.

Preceptor User Guide

User Guides Video Library

Member Types:

ACEMAPP is a collaborative platform for healthcare education, compliance, and recruitment. Please stay up to date with your ACEMAPP account, including checking your inbox for reminders and alerts.

Faculty User Guide

User Guides Video Library

Member Types:

Getting Started with ACEMAPP

General Video Library

Member Types:

Let's get you started with ACEMAPP and find the right user guide for you.

Assure Admin User Guide

Assure User Guides Video Library

Member Types:

ACEMAPP Assure offers professional document review services to its members. This help desk guide is intended to be a general resource for Assure Admins and contains links to related help desk guides.

Clinical Site User Guide

User Guides Video Library

Member Types:

ACEMAPP is a collaborative platform for healthcare education, compliance, and recruitment. Our Clinical User guide covers everything you need to know to get up and running quickly, including logging into your account, navigating the platform, and accessing essential resources to help manage rotations.

School User Guide

User Guides Video Library

Member Types:

As a School User, ACEMAPP provides you with a secure and efficient platform to manage student clinical experiences. This guide is designed to help you streamline the process, save time, and ensure smooth communication between your school and clinical sites. By following the steps below, you'll have the tools to manage student rotations, monitor compliance, and keep everything organized – all in one place.

Verified Credentials (QualifiedFirst)

Vendors

Member Types:

ACEMAPP interfaces with QualifiedFirst® to simplify the compliance process for you. QualifiedFirst® (by Verified Credentials) is used for background checks, drug testing and clinical requirement verification.

Completing Your Profile

FAQ General

Member Types:

Completing your profile is an essential step to meet clinical rotation compliance. This guide from the help desk offers instructions for filling out each section of your profile.

Email Verification

Communications General

Member Types:

To access your ACEMAPP account, you must verify your email address. A verification email will be sent to each email address associated with your account. Be sure to check both your inbox and spam/junk folders for the email. Click the link provided in the email to complete the verification process. Please note, the verification link is valid for seven days and will expire after that period.

Complio (American DataBank)

Vendors

Member Types:

ACEMAPP interfaces with Complio (by American DataBank) to simplify the compliance process for members (i.e., Students, Faculty, etc.). Complio's services include background check and drug screen processing, as well as clinical requirement verification.

Guest School FAQ

FAQ General

Member Types:

Here are some common questions and answers for setting up your student(s) in ACEMAPP. This guide provides helpful information on the entire process, from logging in to managing your students' compliance.

Verify Students (Corporate Screening)

Vendors

Member Types:

ACEMAPP interfaces with Verify Students (by Corporate Screening) to simplify the compliance process for members. Verify Students is used for background checks and drug screens.

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